Why do you need the Full-Service Subscription?

SQLBackupAndFTP communicates with your SQL Server, MySQL, FTP, and multiple cloud storage services (Dropbox, Azure, AWS, Box, OneDrive, GoogleDrive, etc.). As these services evolve, they change their API, modify their standards, and update their security settings. To keep current with these changes, we regularly release new versions with bug fixes and improvements. During the period of your subscription, your application will be regularly and automatically updated to the latest stable and secure version. You don't have to worry about updates, they will be downloaded and applied automatically.

To be more detailed, these are the reasons why we recommend that our customers subscribe to the auto-updates:

1. As backups protect your valuable data, we try to keep our software secure, stable, and reliable. It is crucial from your side to stay updated and to patch all discovered vulnerabilities.
2. There were cases when cloud storage services (like Dropbox, Google Drive, Amazon, etc.) changed the way SQLBackupAndFTP communicates with them (API). We track those changes and update our product, but if you don't have the subscription, your old version may suddenly stop working properly and your backups will not be saved.
3. We always listen to our customer's feedback to make our software reliable and usable. Sometimes we make dozens of different useful improvements per week, and you need to be subscribed to the updates to ensure that you are using the best version.
4. While we test our software thoroughly, in some circumstances some hidden bugs may become apparent. We always try to address these issues as soon as possible, but you need to have a valid subscription in order to receive these fixes in a timely manner.

Yes. If your subscription has expired, you can still search the community forum for a solution and ask questions there. Please note that responses from the community are not guaranteed.

If your business relies on backups and you need direct technical assistance, email support is available with an active Full-Service Subscription. We respond to support requests within 24 business hours.

You can simply enter email addresses for backup notifications and let SQLBackupAndFTP handle delivery without extra mail-server setup.

With a Full-Service Subscription, SQLBackupAndFTP mail servers can be used automatically, so you do not need to maintain your own SMTP configuration.

Without a subscription, you need to configure your own mail server settings manually for backup success and failure emails.

New customers receive a free initial subscription period. Even if you do not include the subscription with your purchase, you still have initial access to support and updates while you get familiar with the program.

Nevertheless, we highly recommend including the subscription in your order because there is a 50% discount for the first year subscription if it is purchased along with the license.

The yearly subscription fee depends on the SQLBackupAndFTP edition. Current prices are listed on the Features & Prices page.